How Long Does It Take to Become a New Customer Again With Charter

Like most net companies, Spectrum increases your cable neb anywhere from xviii–threescore% after the first year of service.

Every bit a result, long-term Spectrum customers often pay upwardly of $168 for cyberspace and Television receiver each month, unable to access the "introductory" pricing advertised for new customers.

This can be frustrating, specially when you're as well paying activation fees, WiFi fees and sports fees on superlative of it.

Go on in heed, this only applies to existing customers. First-time Spectrum customers can simply sign up for the current $44.99 discount price here:

If y'all came hither looking for an "existing client deal," the good news is that they practice be… they are just difficult to admission.

Aside from discounts, at that place are several ways to lower your nib — including services that volition merely exercise information technology for you. Permit's get into information technology:

How to reduce your Spectrum bill

In this post, I'll show yous how to reduce your Spectrum neb as an existing customer. This will require you lot to complete some or all of the following:

• Telephone call and negotiate a Lower Rate
• Send your bill to a negotiation service
• Remove unnecessary services
• Reduce equipment Fees
• Authorize as a new customer
• Switch to a different internet provider
• Qualify for a depression-income subsidy

Don't skip number v, it's a solid last-ditch option if you have a spouse or roommate.

Desire to see some success stories? Skip to the bottom to hear about reader experiences calling in to Spectrum to negotiate lower rates themselves.

Willing to switch providers for a cheaper price? AT&T Fiber has been expanding in Spectrum's service surface area. Their base of operations plan is nearly one-half the cost of comparable plans from Spectrum. In New York, it'south as well worth checking with Verizon Fios every bit an alternate service.

Don't have a gratuitous afternoon to spend on the phone? Consider a pecker reduction app or service. You just upload a bill and they take it from there, negotiating down the bill on your behalf in exchange for a percent of the savings.

As a erstwhile telephone call center company worker myself, I know a affair or ii about navigating Spectrum's signup process and finding hidden deals. It takes time, but they exercise exist — even in 2022.

Before nosotros start, exist enlightened that this is a time-consuming process. It'due south not guaranteed to piece of work. In fact, about iii/4 of the mail I become about this post is people reporting that they couldn't become a deal, even afterwards several calls.

But if yous've got some free time today and you desire to salvage $120 or more over the next year — keep reading.

Here are some quick fixes to get your started:

Get practiced help reducing your bill

Nigh methods of lowering your Spectrum bill will require at least one total afternoon of endeavor. Polling of our readers shows an average of ane.5 hours of await time per call.

If you want results faster, you can Upload your bill to BillShark, and they'll negotiate a lower charge per unit with Spectrum for you. (Estimated annual savings: $240+)

I've written up Footstep-past-footstep instructions below to make information technology simple.

Upload your neb

Switch to FuboTV for sports and live TV

If you want to cutting the string from Spectrum Television set, the best replacement that ticks all the same boxes for sports admission and alive programming is FuboTV. They are currently offer a free trial so Spectrum customers tin sample the service. It's like to Netflix, but with a focus on sports and live TV and pricing starting at $33–60 per month.

FuboTV Gratuitous Trial

Switch to a cheaper Spectrum alternative

Utilise our search tool or telephone call our partner BundleYourHome at (833) 320-2807 for alive help choosing the cheapest Spectrum alternative. Their agents can compare options at your address and advise which is best for your needs.

Spectrum alternatives like AT&T and Earthlink expanded apace in the past yr, thanks to increased need for fast habitation internet during Covid-19.

Equally a result, yous might be able to cut off Spectrum and switch to a faster, cheaper internet or Idiot box provider.

Prerequisite: Understand How Spectrum Works

Earlier we starting time, you lot need some basic information almost how Spectrum operates.

Similar most cablevision companies, Spectrum uses a tactic called "introductory pricing" to sell cyberspace service. This means that the price they advertise is not the actual price of service — it's a promotional rate for the first 12 months or so.

Unfortunately, this fact is often downplayed when customers sign upwardly. In fact, if you lot ask a Spectrum agent what the last price is, they volition invariably say: "the standard charge per unit at the time your promotion expires."

Spectrum offers very low rates, but only for new customers. Once you've had an account for 12 months, they switch to aggressively pushing add together-on packages like Tv set. You tin can expect to go a post offer like this every 2 weeks or and then for the duration of your account.

No matter how yous inquire, they will be hesitant to reveal the standard rate — or the fact that the "standard rate" can modify at whatever time. This is why and then many customers are surprised when their beak suddenly jumps 40%.

The final pricing eventually shows up on bills, so I've been able to runway down the electric current rates. The plans are regional, generally divided betwixt their "upgrade" service areas (cities like Los Angeles and the standard Spectrum service area (mostly suburbs). The pricing is the same for each of the three tiers of service; the only difference is the net speed. While this site is focused on California, Spectrum pricing is more or less the aforementioned nationally:

Plan Name	Speed Down/Up	Promo Toll	Standard Rate
Spectrum Internet	100/10 Mbps	$49.99/mo	$69.99
Spectrum Internet Ultra	400/20 Mbps	$69.99/mo	$94.99
Spectrum Internet GIG	one thousand/35 Mbps	$109.99/mo	$129.99

Every bit you tin meet, you're looking at anywhere from 10–80% cost hikes, depending on the promotion you lot signed up on (these change a few times a twelvemonth).

This is the primary reason that customer bills go up over time — although there are likewise instances where Spectrum'southward "current rate" will become up for your subscription tier, or where extra fees or services might be added to your neb due to clerical errors or irresolute policies at Spectrum.

In order to get your bill dorsum down, you lot'll need to remove services, reduce equipment costs, call to negotiate the rate down, and/or re-qualify for a promotional rate. I'll share some details specific to Spectrum in this article, only similar tactics work well with other cablevision companies like Cox and Xfinity.

You may also want to try and qualify for a subsidized programme, although those plans have much slower speeds and no TV options.

Let'south get started:

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Telephone call and Negotiate a Lower Charge per unit

As covered above, Spectrum bills always get upwardly subsequently the first 12 months, and so creep up from there as regional toll changes and fees get tacked on over time.

The solution: call Spectrum and negotiate a lower rate.

Customers who were with Fourth dimension Warner Cable before Spectrum bought them out in 2016 will remember this equally a tried-and-true method for reducing costs. Time Warner was very generous with promotional rates, to the point that practically every customer had a unique price for their business relationship thank you to haggling with the TMC phone call center.

Spectrum has cleaned that upward, by enforcing minimum prices and refusing to grant "new client" pricing for existing customers.

However, you tin still reduce the rate by calling, and not just by shaving off Television receiver packages. Here'south a step-past-stride walkthrough of how to lower your Spectrum bill:

Pace one: Prepare your account information

Before you call, have a bill handy so you tin give them your account number and any other necessary information to identify the business relationship.

The secret to getting a lower rate with Spectrum is to gather your account information, calmly call and negotiate with their retention department, and to be willing to repeat with different agents if you don't get a retention offer on the showtime telephone call.

Speaking of accounts, make sure you lot've paid your near recent bill. They won't reduce the price for you if you don't have an account in skillful continuing.

Also ensure that you lot have data on competing offers for net service in your neighborhood — especially if it's a fiber service like AT&T Cobweb, which Spectrum has more incentive to undercut on pricing. These can exist helpful for convincing Spectrum that you mean business most canceling.

Before the call, collect:

• Copy of nigh contempo Spectrum beak (paid to date)
• Case number for whatsoever by disputes you've had with Spectrum
• Price and speed for competing internet/cable offers in your neighborhood.
• The promo charge per unit you lot signed upward for (you lot'll exist asking them to lucifer this).

Footstep 2: Call Spectrum customer service at (855) 707-7328

When you telephone call Spectrum, your goal is to:

1. Convince them that yous're going to cancel if they don't give you a better rate.
2. Navigate their call middle correctly so you lot find an agent who tin can grant price reductions.
3. Be polite to them personally, but express frustration about Spectrum the company.
4. Be exceedingly polite. If you lot worked in a phone call center, who would yous give promos to: rude customers, or friendly ones? Nice guys finish first in this process.

Finding the right agent is easier said than washed.

When y'all first call, you'll be given prompts to route your call to the correct department. You can either go directly to the cancellation section, or go to general customer service.

I recommend that y'all start with customer service, because they're more likely to transfer you to an agent with pricing power than if y'all go directly to counterfoil.

This office is very important: you need to talk to the customer service or billing agent for at least five minutes earlier they transfer y'all.

This ensures that they ship y'all to "retention," rather than simply giving you cancellation data on the spot.

Retentiveness is where you want to exist ultimately, because these agents have the best promotional offers and the most power to lower customer pricing. However, sometimes the customer service amanuensis tin can grant your request on the spot — it depends on the electric current promotions, and where yous call from.

Step 3: Explain your asking to Spectrum client service

Quick Tip

Telephone call in the morning if possible — at the end of the day, phone call centre agents are likely to be exhausted past a long day of aroused customers. They may also be given a express amount of coupons per agent to placate customers, similar to how grocery store employees are often allowed to discount a certain amount of produce each day to go along customers happy.

Starting time by request how their day is going and being friendly. So, start in with the issue:

I'chiliad calling considering I'd like to get some help with my bill – my toll recently went up quite a flake, and information technology'southward more than than I can afford. I've been a client of Spectrum for a long time, and information technology'southward frustrating to see that my neighbors get the same service for a much lower charge per unit. Tin can you tell me about your electric current promotions, or whatsoever other ways that I tin reduce the pecker?

At this point, their sales menses should require them to try to sell yous a bigger TV parcel, Spectrum mobile, or even habitation telephone service. Hear them out only politely turn down to add together additional services or increase your net speed.

Cheers for that, it'south helpful to know all the options. Part of the reason I'm calling is because another internet provider is offering me a new customer rate to switch to them. That said, I've been happy with Spectrum and as yous tin can encounter I've been paying my bill on fourth dimension for a long time now. Is in that location a disbelieve you could attach to my internet price to recover the introductory price I was paying? I'd exist happy to sign up for automatic billing if there's a bonus for that.

At this point, they volition do one of ii things:

1. Tell you there'south nothing they tin can do.
2. Offer to revert your business relationship to "intermediate pricing," which is currently around $54.99/month for the base cyberspace program.

For the base 200 Mbps internet-only programme, it's common to exist able to argue information technology downwardly to effectually $55. The $54.99 price point is an "intermediate" toll for entry level program in some areas.

This is likely to exist the best discount y'all'll get on an internet-only plan, then I recommend you go alee and accept it if they offer it.

Step 4: Escalate to a manager to bank check for promo offers

If they can't reduce it, ask to speak to a director, and politely echo the above script.

Remember, you are frustrated at Spectrum — not the call center employees.

For the manager, endeavour expressing frustration virtually the "allurement and switch," and say that you weren't fabricated enlightened of the standard rate when you signed up. This may trigger them to offering a discount, if they believe you lot are going to submit an FCC complaint.

Stride v: Escalate to retention by requesting to cancel service

If the manager withal can't help you, it's time to tell them yous want to cancel service.

Telling them you desire to cancel — later spending five or more minutes on the phone — should trigger the requirements for transfer to the retention department.

They'll transfer you to a new agent, who ostensibly is going to help cancel your service. Nevertheless, this amanuensis has access to "retention offers," and will make 1 last attempt to convince y'all to bundle more services instead of canceling.

In one case again, you need to politely turn down, and make 1 final request:

I understand the introductory rate is for new customers, but if I could at least get closer to information technology, I'd happily just stay with Spectrum instead of going through all this problem to switch. Exercise y'all take any kind of coupon or promotion you can attach to my account?

This is where it comes downward to luck. Some agents, on some days, will have the ability to attach a disbelieve. Others volition not. In either case, the default is for them to simply let you to cancel.

If you accept the nerves, or are truly willing to switch to a competing provider, go ahead and follow the rest of the cancelation process. In some cases, they volition "find" a promotion in their script the final second before clicking abolish — similar to how Adobe Photoshop offers you iii free months, merely only if y'all go through four of the 5 steps required to abolish.

Step six: Hang up and effort over again later if no discounts are offered

Since promotions and coupons seem to come and go in the Spectrum call centre, you'll likely need to repeat this charade a couple times to get a outcome.

If you lot have no luck with the script above, attempt calling in the next day, or the next week.

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Ship your bill to a negotiation service

If iii+ hours of your fourth dimension and frustration on the phone is worth more $ten–40 per calendar month in savings, I recommend uploading your bill to a negotiation service like BillShark, who tin can handle the calls for you.

Mobile apps similar Truebill are also able to negotiate your charge per unit, and accuse equivalent rates based on a per centum of what they save yous. Truebill besides offers bill monitoring and a diversity of other services, mostly free.

For bill negotiation, Billshark and Truebill both charge a xl% committee off the savings. However, since they know the process for negotiating well, they get a higher overall savings in most cases. Information technology's especially worth using them if you already tried and failed to get a discount yourself.

Annotation that this is not the selection you should take if you have $0 in your banking company account, considering they do charge a commission.

Truebill and Billshark are what's called "constitute coin" startups, meaning they specialize in recovering coin for consumers who otherwise would let it go due to inconvenience.

They can also tackle your mobile phone bill, domicile security bill, and any other monthly subscription with variable pricing issues. If you accept a lot of bills piling up that are also loftier, it'south worth submitting a few all together and seeing what they can go yous.

Here are the instructions for working with Billshark to reduce your Spectrum nib:

How to upload your bill for Billshark

1. Get the most recent copy of your Spectrum neb, either a paper copy or a PDF downloaded from your Spectrum online account.
2. You tin can download a PDF copy of your Spectrum beak past logging into your account at Spectrum.internet and selecting BILLING, then scrolling down to PREVIOUS STATEMENTS (seem screenshot beneath).

You lot can find your Spectrum pecker nether "billing" when y'all log in to Spectrum.cyberspace.

Click the download icon adjacent to your most recent billing statement to open and download a PDF copy.

Once you accept a copy of your pecker, yous tin upload it to Billshark and they'll start calling Spectrum on your behalf to negotiate the toll downward:

1. Go to the Billshark upload page and select "Lease Spectrum" and "Internet."
2. You lot'll exist prompted to create a Billshark account by entering your name, email, and creating a countersign.
3. Next, you'll be prompted to upload your bill. You can use the most contempo PDF copy from your online account, or simply send a smartphone snapshot of y'all paper bill.
4. They ask for a Pin, just y'all tin leave it bare — Spectrum does non require pivot numbers for internet and TV accounts.
5. Click "submit" and Billshark will contact you once they've secured a discount for you lot.

They ask for 7 days so they tin conduct multiple calls, but about readers here written report that information technology's washed inside ii days.

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Remove Unnecessary Services

The easiest mode to reduce your Spectrum beak is to "cut the cord" and remove extra services like cable TV packages and home phone service.

Take a wait at your bill and you should see line items for each extra service on acme of internet, plus fees and equipment.

Between the DVR, receivers, and sports fees, the cost of Spectrum TV adds up really fast. Some customers pay more than than $200/month for what amounts to a scattering of premium channels. In this twenty-four hour period and historic period, that's crazy. (Spectrum Sports packages start at $84.98 including the Sports Pack add-on, and become all the mode up to $188+ before fees and the incrimental cost of internet service in the bundle!)

Looking for a Spectrum TV alternative?

If you want to cut the string from Spectrum TV, the best replacement that ticks nonetheless boxes for sports access and alive programming is FuboTV. They are currently offer a free trial so Spectrum customers can sample the service. It's like to Netflix, simply with a focus on sports and live Television and pricing starting at $33–60 per month.

FuboTV Complimentary Trial

The primary reason people stay with Spectrum is the sports packages. All the same, getting sports over the internet is easier than ever. In add-on to league passes and straight subscriptions, there are a variety of streamings services defended to live TV and sports, with FuboTV being the top player in 2022.

Every bit for premium channels like Starz, just Google "streaming" and the name of the channels yous actually watch. Chances are yous can go them "over the summit" via a straight subscription and drib your Telly costs dramatically.

Pro Tip: Don't change your package inside the get-go twelve months, information technology causes Spectrum to void your promotional charge per unit, so you are no longer considered to be a new customer eligible for sign-up discounts.

If you're only subscribing to TV for a handful of channels, you tin can save money by buying those channels directly via a streaming service. This allows you to reduce your packet to net-but, which should reduce your cost more than 50% each month.

Also accept a look at Roku, Firestick, and other streaming platforms. These sometimes accept special deals and make it really like shooting fish in a barrel to view sports on your widescreen TV, regardless of who y'all are buying the sports content from.

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Reduce Equipment Fees

Ane of the biggest hidden costs on Spectrum plans is the WiFi router fee.

I've written a full guide to dealing with Spectrum's WiFi equipment fee here, but here's a quick summary:

When you sign up for Spectrum, they offer yous a "free modem." This is truthful… only a bit misleading.

The modem just "translates" your internet connection for your dwelling devices. You need a WiFi router in order to connect via WiFi. No router, no WiFi.

The take hold of: the WiFi router costs money to lease from Spectrum, currently around $5 per calendar month ($sixty per yr) on all plans except the most expensive "GIG" plan.

And then sure, the equipment is "complimentary" with Spectrum — but only if you don't mind just using the internet from ane device, plugged into the modem with an ethernet cable (similar in the nineties).

…Evidently, this is a no-go for virtually everyone.

Spectrum charges around $v/calendar month for the WiFi router on basic internet plans, which adds up to $60 annually. You can recover this fee by purchasing your ain router — equally a bonus, your own router will probable provide better WiFi accomplish than the devices they provide.

The solution is to render the leased Spectrum WiFi router you're using, and buy your own.

Bated from increasing your internet performance, using your own router volition save y'all $60/twelvemonth on Spectrum cyberspace. Considering that a decent modem and router volition run you lot $120 or less, that's a savings of $180 over five years of service.

It also keeps you lot rubber from equipment rental fee increases, which accept certainly happened before with big cable companies.

Save $lx per year by using your own router

The simplest way to discount your Spectrum beak is to cease paying the $5 per month leasing fee to apply their default WiFi router.

They're actually surprisingly flexible about this — just purchase your ain WiFi router, render the one they gave yous when y'all signed up, and it'll save you $threescore per twelvemonth in leasing fees. As an added bonus, you'll likely get improve WiFi since the devices they provide are often used or outdated.

View on Amazon

Spectrum-compatible WiFi router recommendations

View this folio for a total breakup on my modem and router recommendations for Spectrum:

All-time Spectrum Routers Guide

For most people, where ease of use is the priority, I recommend the Arris Surfboard modem + WiFi router.

The Surfboard is very easy to use — you just plug it into the cablevision jack in your business firm, call Spectrum client service to tell them the MAC address written on the dorsum, and you lot're done. It pays for itself later the first year in saved leasing fees. (I spent $150 on my setup, which is way more than you demand to — but fifty-fifty with that, I've saved $xc over the past four years.)

If you desire to salve fifty-fifty more than money, you tin can agree onto the "free" Spectrum modem and buy just the WiFi router. The TP-Link AC1750 WiFi router is a adept option for all non-gigabit plans, and is uniform with the costless Spectrum modem they provide.

Even so, I recollect nigh customers will exist happier just owning all the hardware themselves, since it saves you the hassle of returns or disputes with Spectrum when yous move or change service.

If y'all're more than of a "techie," I recommend that you spend more and get the modem and WiFi router as seperate devices, to go along the setup modular and make it easy to add switches, smart home doo-dads, etc. Spectrum maintains a page of modems that they are compatible with.

Larger homes can also consider mesh WiFi setups like Eero or Google Nest. These basically come up with extendors so the WiFi is distributed more than evenly in your home, without the need to hard-wire a bunch of access points. it'southward not as good as hard-wiring, simply if yous're renting, that'due south out of the question anyway.

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Qualify every bit a new customer

Quick Tip

If y'all cancel your Spectrum service for 30 days or more, you lot should be able to sign up over again for a new customer rate with the same account login, address, name, and telephone number. I've but done this once personally, I'k not certain how many times information technology can exist repeated before they carp to chase you about it.

If all of the above fails you lot, another mode to get the new customer rate is to have advantage of loopholes in the Spectrum corporate process that allow you to go "a new customer" once again.

In that location are four ways to do this:

1. Sign up under a spouse or roommates name.

This is the simplest arroyo, and is sometimes fifty-fifty recommended past Spectrum agents if you go to one of their store locations.

All you accept to do is cancel service, and so have your spouse/roommate phone call and sign upwards under their name, phone number, and email.

If you lease Spectrum's modem/router, you'll need to return this starting time. If you use your ain, yous'll just need to act like it was "left by previous tenant" when yous call to requite the MAC address on the back of the modem (this is how they activate new service if you have your own modem).

If Spectrum thinks you're a new customer... you can become a "new customer" promotion for an actress 12 months.

ii. Sign up with a new phone number and email address through a reseller.

Spectrum may notice you have the aforementioned proper noun if you attempt to sign up with them direct at the aforementioned accost. Still, if you lot go through one of their many "authorized resellers," you'll go the same promo charge per unit equally signing up with Spectrum directly — only information technology'll exist harder for them to cancel the order or notice that you're an existing customer.

The catch is that you must apply a new phone number and email address. If yous don't accept a family unit member or friend who can assist you lot out with the phone, a service similar MySudo can give you a free virtual phone number.

Getting a 2nd email is easy — merely make a new business relationship with Google, Yahoo, or the email provider of your choice.

When you're ready, simply google "Spectrum authorized reseller" and pick ane. Y'all'll recognize them because there volition be text saying "authorize reseller" under the Spectrum logo on their web pages. All yous have to do is cancel your existing service, then call the reseller.

three. Claim account issues in a Spectrum shop.

If yous're having issues with whatsoever of the higher up, or have already wearied them by claiming a promo rate for many years in a row, another method that works is to create issues with your online business relationship that forcefulness them to create a new one for you.

Again, resellers are a good fashion to do this. If you submit multiple orders through resellers under your existing proper noun and email, it will probable cause an result with your account. Go alee and submit multiple countersign reset requests also for good mensurate.

Then, go into the Spectrum store and claim that you had been trying to switch service, but changed your mind and want to go back to Spectrum. The problem is that your account has locked you out at present, and the reset isn't in your spam folder.

Later on this complicated story, ask the amanuensis in the shop if they tin create a new account tied to your phone number instead of your email. I've personally been able to unlock a new account and extra 12 months of promotional rate service by using this trick. (Your mileage may vary, information technology depends on the mood of the store employee.)

4. Cancel and await 30 days.

Finally, an inconvenient method of getting a new customer rate is to cancel for 30 days. Afterward that, they consider you a new customer and you tin sign upwards for the promo rate in a Spectrum shop or via phone.

If you can survive on a hotspot or mobile tethering for a month, this is probably the simplest method.

Spectrum tin be installed without calling in a technician if your building or unit had service recently. This can make it relatively painless to cancel and sign up again at a later engagement.

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Switch to a unlike internet provider

Possibly the simplest style to get a "new client rate" for internet is to sign up as a new customer... with another internet provider entirely.

This doesn't necessarily mean switching internet service. For example, if you lot subscribe to Spectrum Television receiver, you tin can switch to a cheaper Tv provider like Dish or FuboTV.

Enter an accost here to start:

The bad news hither is that, for about half of the folks in Spectrum's coverage area, in that location are no other options. Spectrum has a de-facto monopoly in much of the United states of america, thanks to long-standing city franchise agreements.

The good news is that AT&T, Ting, Ziply Fiber, and a bunch of other companies have really expanded fiber internet coverage pretty dramatically in the by couple years. So, if it'south been a while since you last checked, now is a good fourth dimension to exercise so.

The most mutual Spectrum alternative is AT&T Fiber (unless you're in New York, in which case Verizon Fios is more than mutual).

Switching providers takes nearly thirty minutes, but is relatively straightforward:

1. Confirm options: Check what alternatives are bachelor at in your area using our internet provider search tool in a higher place, or bank check for other options by calling our partner BundleMyHome at (833) 320–2807. They'll run your address to run across what alternatives to Spectrum are available at your building, and present you the cheapest prices.
2. Schedule install: Depending on the provider, y'all tin can schedule an install directly on the phone or online. Cull an install day in the calendar week before your electric current month with Spectrum ends. (you lot tin can check the billing date on your neb or Spectrum.internet account.)
3. Cancel Spectrum: Look until you've confirmed the new service install, then go ahead and schedule a Spectrum cancellation. (Make sure the counterfoil engagement is later on the new provider's install, only before they auto-pecker yous for the next month. Spectrum doesn't prorate bills.)
4. Examination it out: AT&T and most other Spectrum alternatives have a 30-day guarantee and no contract requirements. So, if the service doesn't live up to their promise, you can sign up for Spectrum again equally a "new customer" after 30 days.

The AT&T Fiber 300 programme is a decent culling to Spectrum, offering equivalent pricing for much higher speeds.

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Qualify for a low-income subsidy

Finally, Spectrum has low-income program options. I don't recommend these because they have dramatically reduced speeds compared to their normal service.

Here are the bones plan details for their subsidy programme for verified low-income households:

Program Name	Speed Down/Up	Monthly Cost	WiFi Fee
Spectrum Internet Help	thirty/4 Mbps	$17.99/mo	$five/mo

How to Qualify for Spectrum'southward Low-Income Programme

Yous are supposed to merely be able to get Spectrum "Internet Assist" plans if you already participate in one of the post-obit public assist programs:

• National Schoolhouse Tiffin Plan
• Community Eligibility Provision of the NSLP
• Supplemental Security Income (must exist 65+)

Nonetheless, there is a bit of a loophole for qualifying that still works for some locations in 2020. In 2016, Spectrum merged with Time Warner Cable and Brighthouse Networks, two other large cable providers in the U.s.a.. This merger was a chip controversial at the time, equally watchdogs viewed it every bit anti-competative for the broadband marketplace.

Every bit a result, Spectrum agreed to a variety of terms in order to get the merger approved by the FCC: ^one

1. Provide information-cap-free service.
2. Aggrandize high-speed broadband to 2 Million new locations.
3. Provide subsidized plans to qualifying households.

Because the qualification is tied to the user address rather than the user's name or account, future residents of the aforementioned building tin frequently call and sign up for the Assist program… fifty-fifty if they have a loftier income, or don't participate in the required programs.

To check if this applies to your location, you tin can but call Spectrum straight and ask if your address notwithstanding qualifies for the Assist plan. Information technology's not probable, but some readers have reported this still happening in 2020. If it works, you get decent 30 Mbps cyberspace for but $17.99/month. Withal, since 3 years have passed since the merger terms, this price is no longer protected by the strict limits that originally applied.

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Reader Success Stories

Did these tips help yous negotiate a lower rate with Spectrum? If so, please drop a line and let me know so I tin can share your story with futurity readers.

Share your story

Hither are current success stories shared past our readers:

Success! I have internet-only service and am non interested in adding whatsoever services. My 12-month intro promo expired and price raised $25 per month, and so I messaged on Spectrum'southward chat asking for a price decrease. They refused.

I institute this page and read the info, and I called customer service to enquire to become back to the original pricing. She said there was nothing they could practise. I said that I am not particularly tied to Spectrum and noticed that Cincinnati Bell has a 2-year promo, faster internet speed, for the aforementioned price so I'1000 considering that. I asked if they would consider price matching. She transferred me to a specialist. He chatted with me about working from home, etc. I stayed friendly and did not rush him.

He tried to sell me on additional phone and cable fees, I permit him talk me through all of it just politely declined. He looked into it and was able to offer some other 12-month promo at the original price. 25 minutes total on the telephone!

Kimberly, September 2021

Thanks for the tips. It took over an hour on the phone merely they gave us a promotion and knocked $l off our monthly bill. My wife attributes information technology to her screaming "cut the cablevision" from the living room while the rep and I were talking ;)

Glenn G., July 2021

Dude so this was an astonishing folio to find, I read through to what pertained to me and it absolutely worked. I talked to a man when I first chosen that was pretty much similar 'yyeeaahh zilch I can do, ya wanna cancel?' And I'm similar whatever dude, $80 dollars a month for net? You know that's outta control.

So I literally waited 45 minutes to speak to the next cancellation person, and only read some stuff on this page and fabricated a mental note of some primal things. Such every bit, it's not the amanuensis, it's the company. I also really like spectrums cyberspace and don't really want to start the hassle of switching, seriously.

And then the lady hooked me up with some good deals, all considering we had a express mirth in the beginning of our chat nigh commercials and how stupid they are. She told me about this pandemic program that I practical for and got approved in similar 10 minutes. Then all in all, I went from paying $80 a month for WiFi to $15 bucks. Bro, y'all saved me give thanks you lot!!

Ashley Yard., June 2021

Later on being denied past 4 agents and spending 2+ hour on the phone, persistence finally paid off. I fifty-fifty went to the Spectrum store and got turned away. These agents are well trained, know exactly what to say to get yous off the phone, endeavor to become you to upgrade and are business firm in saying no.

I finally got a nice gentlemen in the retention department, I didn't even accept to say much and he merely offered to renew my bill at the promotional rate of $59.99/mo for another year.

I am so happy that information technology worked but it sucks I have to do this once again in a year. Don't requite up, keep trying with different reps and eventually you'll get the unicorn rep that is willing to aid. Thank you and good luck all!

Helen D., June 2021

Got my bill reduced in 5 minutes below what I was paying the previous month after my pecker shot upwards past 20%. Existence patient, calm, and welcoming on the telephone goes a long way. Biggest underrated tip though, telephone call in the morning time.

Kevin H., May 2021

Thank you then much for this article! Extremely helpful! Gave Spectrum a call this Sabbatum morning at 7:50 am and the commencement representative was so kind and really actually fabricated a lot of efforts to endeavour and help me merely at 8:17 am she apologized several times saying that she tried her best but the system would not let ler make any changes to lower my rates that increased from $64.98 to $79.98 for internet only. Although they keep maxim that paying $9.99 for the Spectrum Voice (that I never used) is helpful to go on the lower prices. So I gently asked if maybe talking to someone else from a unlike section could work and she transferred me to the Retention department right away.

I was on concur from viii:18am to 8:38am when a second representative quickly confirmed my phone number and provider then I knew she would offer me their mobile services which I had to kindly declined 3 times!! So she decided to cut to the end saying "well if you don't bring your mobile information technology's gonna be a $10 off discount." And just like that by her tone I knew that was the best I could get from her and so I kindly thanked her and accepted the offer that expires in a year-again! Time: eight:56am.

And then yep, yous demand a lot of patience and time. Not the $20 discount I expected only $x is meliorate than goose egg, correct!

Andresa Z., Apr 2021

This commodity was terrific! I called on a Monday night, followed your tips and ended up going from $79.99 for my internet to $59.99 for the side by side 12 months. I did accept to hold for almost an hour in total time betwixt all the agents but the $240 over the side by side 12 months savings volition ease that pain.

I didn't ask for the manager, only I did hang on to customer service for 5 minutes. They transferred me over to the retention department after I said that I couldn't pay $lxxx a calendar month and would need to abolish. I just followed the communication to stay actually overnice, heed to their spiel and then politely reject the upgrades all the way through. It worked smashing! Took a lot of patience though because the whole process lasted about an hr due to long expect times. Only like I said before, I called on Mon night. Notwithstanding worked.

Lisa K., Mar 2021

I called and went correct to "Remove services" department and they gave a $twenty credit for internet merely for side by side 12 months. Was very like shooting fish in a barrel! General client service section did not offering that.

Nick North., Feb 2021

I simply used my own adaptation of these scripts and it worked out. Thank you, Lord! Ultimately, they lowered my beak (for just cyberspace, nix actress) from $79.99 to $59.99 per calendar month.

Originally I spoke to a customer service rep who tried to get me to packet cyberspace with new services to "save me coin," but all of her options increased my bill and she couldn't practice anything to actually lower it. I politely declined and asked for a supervisor. She transferred me. I explained my situation to the supervisor (i.e. that I enjoyed having Spectrum just couldn't beget the $xv/month increase) and she said she couldn't exercise anything for me. I and then told her I understood and asked her if she could assist me cancel my account with them. This was a hazard, simply I had already decided I was truly going to cancel if they didn't offering a discount, so I said information technology with conviction and confidence. She said she couldn't help me cancel but she could transfer me to someone who could. That got me to the retentivity department. The person I spoke to tried to get me to add speed/services in gild to "give me options" and I heard him out, but politely declined all the extras. We somewhen settled on the aforementioned internet speed, with no service additions for a "promotional toll" of $59.99/month for 12 months.

My bill has steadily increased from the new customer cost of $49.99 to $79.99 over two years. That seems almost criminal to charge me $30/month More for the same services when I've been a loyal, pay-on-time customer for years. Peculiarly now, during the hard times with COVID-19 lay offs/remote learning.

Anyways, I'1000 happy for their retention department and I'm happy nigh the $20/month savings I'll be getting. That's $240 over the next year and it only took me about 30 minutes of time on my solar day off. Thank you for this article - it really helped!

Gabrielle One thousand., Jan 2021

Nothing helped regardless of who I spoke to, and so I returned my DVR receivers. If enough individuals would cancel service Spectrum they would reduce prices. I just saw a promotion (January 2021) where Spectrum would pay up to $500.00 to buy out a contract so new customers could switch. By turning in my cable receivers for 30 days I now qualify for new customer rates. Not only by doing this Spectrum will lose one month of income, but at present they are giving me the reduced rate that they originally refused. Of course I have to do this every twelvemonth. If you choose to turn in your receivers, I recommend giving upward cable in December. Cable series take a hiatus due to Christmas programs and usually doesn't first back up until tardily January. Whatever you make up one's mind, good luck!

Gayle L., Jan 2021

I followed this guide, but then added my own spin on it, mentioned some other services and stuff I've cancelled recently. Talked to a general CS rep kickoff, no dice, asked for director, no dice, she transferred me to retention department afterward I mentioned because switching to AT&T. And so 20 minute queue time to get transferred to that section. And only a few minutes later of talking she said she'd put me back on my $59.99 charge per unit (just increased to $74.99). So a savings of $180 a year for 40 minutes of my time.

Jason CK., Jan 2021

Just used your advice to lower my net bill $20! I'll be getting another year of a promo rate - thanks!

Becca K., Jan 2021

This is astonishing, but WOW. I am calling today wirh my new-found knowledge and confidence! December 2019 I got Spectrum internet at my beach house. I went in that location 2 times before Covid striking and have not been there since Feb.

Susi F., January 2021

But got mine lowered from $74.99 to $59.99 using this script. Thanks!

Anonymous., Dec 2020

Tried to become my mothers Spectrum bill down from $131.00 to a reasonable sum due to her very low income. She is 93 & living on $700 a month. Most they would exercise is a lousy twenty.00 a month. Pathetic. Even Directv will offering new customer packages for a express time to Existing 93 yr old customers. Poor customer service.

Anonymous., Dec 2020

You can't downgrade from normal cyberspace to internet assist you'd have to disconnect for xxx days. Notwithstanding there is a lower speed option for the same cost that you tin can downgrade to chosen everyday low price or elp.

Bearding., December 2020

Wanted to share my experience trying the negotiation road. I called their straight line (866.892.0019) and the first rep said "hell no." So I asked for a managing director like you recommended. The manager said the same thing. So, I said fine, let's cancel my service. Bam: retention transfer. The lady in retention said no problem at all, we can adapt the pecker back to $50. (I was paying close to $70!!!) She was super nice and I'll definitely do the same next year. Thanks for the tips!

Dan W., 2020

Hey, read your article five times before making my telephone call. Thanks for all the tips... I got my bill for TV/cable and internet down to $99.55, it actually merely took i call. I was paying $172 earlier. They put me on a program that merely has my favorite channels and some local stuff I wanted.

Jimmy A., 2020

I didn't expect much calling but the amanuensis actually helped me get a $30 deal for internet and phone without extra costs on top. They said if you lot can show SSI information technology's not trouble. I was calling for my mom. She'southward using Netflix and 20mb cyberspace now and very happy to save the $60 per month she was paying!

John R., 2020

So, nosotros're snowbirds and obviously this is a "pain in the b**" for internet service. I called to complain and just got the regular schpeel about our promo toll being out of appointment. They charge us $15 per month for seasonal concur which I think is crazy, but whatever. Comcast at our other home is even worse. Finally got through to retentiveness after two calls this morning time and they gave u.s. a $65.99 price (was $69.99 earlier). Not certain if that'south worth the fourth dimension but wanted to share our experience.

Dan & Angela., 2020

Reader not-then-success stories

Here are some write-ins I've had well-nigh this post that aren't success stories, merely however incorporate useful information:

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Frequently Asked Questions

Why tin can't I get the $49.99 Spectrum price as an existing client?

Spectrum only offers the $49.99 per month internet plan for new customers, meaning customers who have non had Spectrum service in the last thirty+ days. One time you've been a client for 12 months, y'all are no longer eligible for the $49.99 price, which is a promotional rate used to attract new customers. You may be able to extend the promotional rate, or at least reduce your current bill, past calling Spectrum's retention department and comparing the price to another offer in your neighborhood.

Does Spectrum offer discounts for seniors or veterans?

Spectrum does not accept discount programs or promotions for veterans or seniors at this time, but they sometimes care for these demographics more than favorably on the phone when evaluating the demand to dispense a retention offer. As with other customers, the key is remaining calm and emphasizing competing offers from other internet providers.

Is it possible to lower my spectrum bill?

It is possible to lower your Spectrum bill by either removing services, calling and requesting a new promotion, or bundling additional services to bring downwards the overall toll per-service. You lot may also exist able to qualify for subsidized plans for low-income households, or temporarily reduce the monthly cost while out of town past placing the account on hold.

Does Spectrum offering deals for existing customers?

Spectrum offers a multifariousness of deals for existing customers, but they are all incentives to add additional services like Television receiver, phone, or mobile service. These deals are merely cheaper if you were already purchasing the extra service from some other provider at a higher price, in which case consolidating all services under Spectrum tin salve coin. Spectrum does not take promotional internet-only prices for new customers.

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Source: https://www.connectcalifornia.com/internet-service/lower-spectrum-price-existing-customer

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